Tier 2 Technical Support – evTOC
Please submit your documents in English when applying for this position.
We’re looking for a technically skilled, service-oriented professional who strives for continuous self-improvement, with a natural curiosity and the ability to learn independently. The ideal candidate brings a positive, can-do attitude, builds strong relationships with both customers and team members, and is motivated to grow within the broadcast technology space. They take ownership of issues, proactively seek solutions.
We’re planning to set up an on‑site lab for this role so that team members have direct access to our solutions. In a few months, we’ll transition to a hybrid model combining in‑office and remote collaboration.
What does it take to be a Broadcast Support Engineer:
- Contributing to a mission-critical 24/7/365 environment, with potential for off-hours shifts and on-call duties
- Providing remote support to major Evertz customers across various time zones
- Solving problems by replicating user workflows and identifying effective solutions
- Documenting departmental and technical procedures
What you will learn:
- How to act as a bridge between customers and our product development teams
- How to serve as an expert-level specialist on highly complex technical issues
- How to collaborate across multiple teams (engineering, QA, product) in a fast-paced, multinational environment
- How to troubleshoot real-world scenarios involving software, network, and system-level issues
- How to maintain customer satisfaction while handling escalations and technical challenges
To join our growing evTOC team you’ll need the following to make our team better:
- Detail-oriented mindset with a curious, problem-solving approach
- Excellent written and verbal communication skills
- A basic understanding of technical support or troubleshooting (academic, internship, or hands-on experience)
- Experience with broadcast technologies is an asset
- Ability to explain technical issues to non-technical users
- Some familiarity with hardware, software, or network troubleshooting (home labs, side projects, or coursework experience)
- Interest in working in a fast-paced, customer-focused environment
- Basic experience with Windows or Linux systems, including installs, upgrades, or basic troubleshooting
- An open attitude to learning remote access tools and diagnostic utilities
- Willingness to occasionally travel to customer sites (up to 10% per year)
- Availability to attend training at our HQ in Canada
- Basic understanding of networking (TCP/IP, DNS, VPNs, firewalls)
- Willingness to learn and work with the most advanced solutions in the broadcast industry
- College diploma in computer science, engineering, networking, or a related field
Recruitment process is simple:
- Screening with recruiter (45 min)
- Technical interview with Hiring Manager and Technical Lead (60 min)
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