Field Service Engineer - Network Engineer (NY/NJ)

Location: NY

Type: Full Time

Min. Experience: Entry Level

As the first and often the most frequent point of contact for our clients, you will have the greatest opportunity to influence the client's perception of Evertz. This position is a challenging mix that combines technical know-how and customer service skills both in-house and when traveling to our customer’s production studios and distribution facilities.

You will be challenged with configuring, commissioning, and systematically trouble shooting Ethernet/IP networks for the latest advancements in broadcast networks and video processing equipment.

Responsibilities:

  • Engage in documentation, deployment and technical support of small and large scale enterprise IP Networks
  • Respond and provide technical direction to customers regarding operational issues, configuration changes, firmware upgrades and general maintenance
  • Assess the customer’s application, troubleshoot and diagnose issues through research and/or re-creation to determine the root cause and corrective action
  • Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear and professional manner
  • Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback to aid in design changes including customer “feature requests” to product managers
  • Support the development of product communications by generating or authoring customer guides and provide the technical writing group with information including Pinouts, FAQ, Application notes, Best Practices and customer product or system configuration and product integration with other manufacturer’s products
  • Commission products and systems at customer sites and provide operation and engineering training

Qualifications:

  • Unparalleled desire to help the customer and deliver service excellence
  • Recent graduate in Computer Sciences and/or Networking
  • A working knowledge and strong comfort level with Linux is highly desired
  • Network troubleshooting experience
  • Knowledge of IP Networking Protocols (IGMPv2/v3, RIP, BGP, OSPF, EIGRP)
  • Knowledge of RFC 2328, PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), VRF
  • Knowledge of Internet network technologies (DNS, Firewall, SSH, HTTP) and Virtualization (VMware, KVM, openstack)
  • Must have a valid driver’s license
Forward this Position
Recipient email address (one)
Your name
Your email address
Enter a message (optional)
Human Check*
Apply for this Position
* Required fields
First name*
Last name*
Email address*
Location *
Phone number*
Resume*

Attach resume as .pdf, .doc, or .docx (limit 2MB) or paste resume

Paste your resume here or attach resume file

Cover Letter*
Who referred you to this position?
Do you have a valid driver’s license?*
College or University
Earliest start date?*
Can you work weekends?*
Can you work evenings?*
Can you work overtime?*
Those with less than 5 years experience, please submit an unofficial copy of your transcripts with your resume.
Mode of Transportation*
Availability to Travel*
Valid Passport*
Employment Eligibility*
Current Country of Residence*
Salary Expectations*
How Did You Hear About This Opportunity?*