Field Applications Engineer - Replay Systems (West Coast, USA)

Location: Burbank, CA

Type: Full Time

Min. Experience: Experienced

Catch all the action. Relive the moment.

Do you want to be a part of the biggest live sporting and entertainment events? Do you want to get the chance to travel the world to support Evertz’ revolutionary Dreamcatcher system?

As the first and often the most frequent point of contact for our clients, you will have the greatest opportunity to influence the client's perception of Evertz. This position is a challenging mix that combines technical know-how and customer service skills both in-house and when traveling to our customer’s production studios and distribution facilities.
 

Responsibilities:

  • Being the primary client support for Evertz’ DreamCatcher product
  • Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
  • Assess the customer’s product application, troubleshoot and diagnosis issues through research and/or re-creation to determine the root cause
  • Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback to aid in design changes including customer “feature requests” to product managers
  • Install product(s) or systems at customer sites and deliver training to customers in-house or abroad

Qualifications:

  • Education in Broadcast, Electrical, Electronic, Computers or related field is required
  • Must be eligible for international travel and be able to work alone with little or no supervision
  • Experience working in the broadcast environment, on-air broadcast operations, or equivalent
  • Able, flexible and willing to travel internationally
  • Strong verbal and written communication skills
  • Problem-solving ability and able to react to changing situations
  • Direct experience with IT networking, server hardware and Linux
  • Unparalleled desire to help the customer and deliver service excellence
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